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1.
How long is the shuttle ride between Rochester and Minneapolis?
The 80-mile trip takes approximately 90 minutes.
2.
Do you
always operate?
We operate 365 days a year. Cancelled shuttles are extremely rare and usually
occur as a result of extreme winter storm conditions. We may have an abbreviated
schedule on or around certain holidays (New Years Eve, New Years Day, Memorial
Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day).
3.
What if I miss the last shuttle of the day?
Although we would like to wait for all passengers before departing, we do need
to keep our schedule in order to be fair to all of our passengers. If you miss
our last shuttle of the day, you have several options. Immediate transportation
is available by taxi or car rental at the airport. Otherwise, you could spend
the night at the airport or a hotel near the airport and take one of our
shuttles the next morning.
4.
Where do you pick up and drop off in Rochester?
We pick up and drop off at most Rochester hotels and motels for registered
guests. For Rochester area residents, we pick up and drop off at the Kahler
Grand Hotel, St. Mary’s Hospital (west entrance), and the Microtel on 41st
Street NW.
5.
Do you pick up or drop off at homes?
At this time, we do not pick up or drop off at homes in order to maintain our
excellent on-time schedule that benefits all passengers.
6.
Is there a pick-up location where I can leave my car?
Rochester area residents can park in the Wal-Mart North parking lot by the Think
ATM machine. This ATM machine is located in the parking lot between Wal-Mart and
Culvers restaurant.
7.
Do you have shuttle service to other cities?
We do provide service to Pine Island, Zumbrota, and Cannon Falls.
Reservations are required for these locations. We do not provide service to
Amtrak in Winona.
8. Do you go to the Rochester Airport?
We do transport passengers occasionally from the Minneapolis-St. Paul
International Airport to the Rochester Airport. This is usually a result of a
missed or cancelled flight from MSP to RST. There is an additional $10 fee for
Rochester Airport drops. We do not pick up at the Rochester Airport.
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9.
Where are you located at the Minneapolis-St. Paul International Airport?
Our desk is located in the Ground Transportation Atrium at the Lindbergh (main)
terminal. For more information on our airport desk,
click here.
10.
How much luggage am I allowed?
Each passenger is allowed two (2) average size pieces of luggage and a small
carry-on. Additional pieces may be transported subject to available space and
additional fees of $10 per piece may apply. Please contact us if you have any
questions.
11. Do you provide car seats for children?
We do not provide car seats.
12. Is my
dog or cat allowed?
We do allow dogs and cats. A pet carrier is required except for dogs aiding a
handicapped passenger. There is an additional $10 fee for all pet carriers.
13.
How far in advance do I need to make a reservation?
We recommend that you make your reservation at least 24 hours prior to travel or
as soon as you know your travel plans.
14. What forms of payment do you accept?
We accept MasterCard, Visa, American Express, and Discover.
15. What is your cancellation policy?
Reservations must be cancelled 24 hours prior to travel. Failure to do so may
result in charges to your credit card.
16. If my plans changed, can I use my unused ticket in the
future?
Yes, your unused ticket can be used for any future travel.
17. How do I get a refund?
Please send your refund request in writing to GO Rochester Direct, PO Box 5845,
Rochester, MN 55903. |
